• Cancellations and program date changes must be sent in writing via email to isolde@fiba.net
• Cancellations made less than ten business days prior to the program start date are subject to a 25% cancellation fee. This fee will be waived if the student reschedules for another course date and pays a $50.00 processing fee.

•  No shows are subject to a 25% processing fee.

• If FIBA AML Institute cancels a course due to the illness of presenters, severe weather, or  other emergency conditions, the Institute will attempt to reschedule the course.  Registration fees will not be refunded when a course is rescheduled except in the event the student cannot take the course on the re-schedule date. If the course is not rescheduled, all registration fees will be fully refunded. The Institute is not responsible for other losses or damages incurred as a result of a cancellation, including travel costs, hotel costs, or any associated penalties. The FIBA AML Institute will notify registered course participants of any cancellations as soon as possible.

• There is a $50.00 processing fee for every thirty (30) day extension.
• You are allowed nine extensions per course within a year of the course start date. If you do not complete the course within that given year, you will need to retake the course and repay the course fees.

• A thirty (30) day waiting period is required prior to retaking the exam.
• The retake fee is $150.00

• A thirty (30) day waiting period is required prior to retaking the exam
• The retake fee is $200.00

For more information regarding administrative policies such as refunds and cancellation, please contact the FIBA AML Institute at (305)539-3740 or by email at isolde@fiba.net